Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, refunds, and cancellations work for the SiteSync Service.

1. Billing

• Plans are billed monthly or annually in advance, as selected at signup, and are exclusive of VAT (currently 5% in the UAE).
• Fees are based on the number of active workers and modules included in your plan.

2. Cancellation

• You may cancel your subscription at any time from the account settings or by contacting sales@sitesync.ae.
• Cancellation takes effect at the end of the current billing period. You will continue to have access until that date, and may export your data during the transition period (see Terms, Section 10).

3. Refunds

• Because fees are billed in advance, we do not provide prorated refunds for mid-period cancellations unless required by law.
• If we terminate the Service for reasons other than your breach, we will refund any prepaid fees for the unused portion of the billing period.
• Where we have made an error in billing, we will promptly correct it and refund any overcharge.
• Service-credit claims for availability failures are handled under ourService Level Agreement, not as cash refunds.

4. Free trials and beta

If you are using the Service under a free trial or private beta, access is provided free of charge for the agreed period. No refund applies because no fees are charged. At the end of the trial, you will be asked to subscribe to a paid plan to continue using the Service.

5. Changes to plans

If you upgrade mid-period, the new plan's fees apply from the change date. If you downgrade, the new plan's fees apply from the next billing period.

6. Contact

Billing questions: billing@sitesync.ae